FAQs
PURCHASING FAQs
Level Up 108 is only available to access with a subscription to Inner Dimension TV. Some of the FAQs below will only be relevant to customers who purchased the program prior to January 2, 2020.
Q: Am I able to purchase the program as a gift?
You can gift an annual Inner Dimension TV subscription and your gift recipient will be able to access the program through our streaming service.
Q: Can I buy just one or two of the classes?
No. Level Up 108 is not available as an à la carte purchase and is only available as part of an Inner Dimension TV subscription.
Q: Can I purchase Level Up 108 on iTunes?
No. You can only access Level Up 108 as part of an Inner Dimension TV subscription.
PROGRAM FAQs
Q: What level is this program for?
This program is designed for intermediate and advanced students. Travis Eliot does offer modifications and encourages you to always listen to your body, giving you permission to take breaks when needed. During a break stay focused on your breath. Feel free to look at the class clips prior to purchasing to understand the nature of the classes. Please note that we do not offer refunds.
Q: What is the difference between Level Up 108 and UY?
Level Up 108 is not just a repeat of UY. The class names are very similar, but Travis spent hours updating the sequences and poses to be different and special. The class difficulty has been “leveled up” and is specifically designed for intermediate and advanced students who have plateaued and want to level up their practice. And of course, Travis’ inspiring stories will also come alive to fuel each class.
Q: Does this program qualify for Continuing Education Credits?
No.
Q: Does Level Up 108 come with a music-free option?
Not at this time. We have partnered with Ryan Richko to provide a musical soundtrack. We think the music provides a richer experience to the classes and we hope you enjoy it.
Q: Will Level Up 108 be available on DVD?
No. There will be no production of DVDs. Digital gives you the versatility to do the classes on your computer, tablet, smart TV or even your phone! You can download the videos to your computer and burn them to a DVD if this is your preferred viewing option. See this LINK on how to burn mp4 files to play on a DVD player.
STREAMING & DOWNLOADING
ONLY AVAILABLE TO CUSTOMERS WHO PURCHASED LEVEL UP 108 PRIOR TO JANUARY 2, 2020
Q: Can I download the videos to my computer?
There are a few ways to download videos to your computer. Below each video is a Download link.
- Right click on the Download link with your mouse > Save Link As -OR-
- Click on the Download link with your mouse and the video will open up and start to play. In the lower right corner of the video player are three vertical dots. Click on that icon and you will see the option to download. -OR-
- If you are on a PC laptop, while hovering over the Download link, click ALT + OPTION + the trackpad
- If you are on a Mac laptop, while hovering over the Download link, click CONTROL + the trackpad. Depending on your set up you may also try one of these other options.
Q: Can I watch the videos on my computer/tablet/phone?
Yes. Once you log in to your Level Up 108 account, as long as your device has an Internet connection, you can watch the videos on your preferred device.
Q: Can I watch the videos on my television?
Yes. If you have a smartphone or Wi-Fi-connected tablet, you can log into your account and stream the video to your TV. Depending on the manner in which you are streaming to your TV, however, our website may not be fully compatible. We are working on an app for Inner Dimension TV and hope to launch that in Spring 2020.
Apple and Samsung products have slightly different ways to stream content to your TV. See the links below: iPhone: instructions for streaming to your TV. Samsung: instructions for streaming to your TV
Q: Do you have an app?
We are working on an app for Inner Dimension TV and hope to launch that in Spring 2020.
Q: Can I download the videos to my tablet/phone?
Yes & No. You cannot download the videos *directly* to your tablet or phone, but you can download the videos to your computer and then transfer them to your smart device.
Q: How do I download the videos to my desktop/tablet/phone?
You must first download the video file to your desktop or laptop computer, and then transfer the video file to your phone/tablet the same way you would any other media.
STEP 1: To download to your computer:
• Click the Download link that appears below the video player.
• A menu will appear and you’ll see links for different quality versions of the video.
• Choose the video that works best for you.
• The video may open up in a separate window.
• Roll your mouse over the video and click on the icon with three vertical dots. You’ll see another link to Download.
– OR –
• Right+Click on the video to Save Video As…
STEP 2: Transfer to your tablet/phone:
• Once the files are on your desktop, you can transfer them to your phone/tablet the same way you normally share your photos or videos across your devices.
Q: Can I download the videos to multiple computers?
Yes. If you lose the videos or you’re on a different computer, you can download the videos multiple times as long as you are logged into your Level Up 108 account.
Q: Do I need to download the videos immediately after I purchase the program?
No. You can download the videos whenever it suits your needs, but you can also stream them indefinitely at levelup108.com. The program videos and bonus content will also be available on Inner Dimension TV for subscribers starting January 6th, 2020.
If the Wi-Fi in your area is spotty or weak, however, we recommend downloading the videos (one at a time) so you never have connectivity issues.
Q: I tried to download all of the videos and they just stopped.
We recommend downloading the videos one or two at a time, especially if you have limited wi-fi.
Q: The videos are jittery and/or occasionally freeze. What’s wrong?
Please ensure you have a strong Internet connection to stream our program properly.
If you are still having issues, you may need to close extra browser tabs or other applications that may be using bandwidth. Lastly, be sure to disable any active VPN connections that mask your computer’s true geographic location, as this has also caused issues.
If you are in an area that has spotty Internet access, we recommend downloading the videos to your computer or tablet so you never have connectivity issues.
Q: My browser is unable to stream the videos. What’s wrong?
Our website is optimized for Google Chrome. Older browsers, such as Internet Explorer 8, may not function properly with our video player.
Q: Is there a way to put the downloaded videos onto a DVD?
Yes. If you have the technological capabilities to burn mp4s onto a DVD, you may do so.
CONTACT US
If you need assistance, please reach out to us at [email protected] and we’ll get back to you as soon as possible.